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Our Essentials – FAQ

Everything you need to know

Where are we located?

Casa Izel is located at Valladolid 96, Roma Norte, Mexico City, one of the city’s most iconic neighborhoods, known for its architecture, cafés, restaurants, art galleries and nightlife.

What dining experiences can I enjoy at Casa Izel?

Casa Izel offers three unique culinary experiences designed to suit every moment of the day.

XUNA, our signature restaurant led by Chef Jonatán Gómez Luna, presents contemporary Mexican cuisine through different tasting menus. XUNA was proudly featured in the Michelin Guide Mexico 2026, recognizing its commitment to creativity, technique and exceptional hospitality.

Conchita Rooftop serves breakfast, brunch, lunch and dinner in a vibrant rooftop atmosphere inspired by the flavors and energy of the sea.

El Bar de XUNA is a destination for expertly crafted cocktails, premium spirits and an intimate evening experience.

Together, these concepts make Casa Izel a destination for travelers and locals seeking exceptional food, drinks and hospitality in Roma Norte.

What time can I check in and check out?

Check-in is available from 15:00 PM to 23:00 pm and check-out is between 00:00 PM and 12:00. Early check-in and late check-out are available, subject to availability and an additional fee.

Are the rooms non-smoking?

Yes, the hotel maintains a strict non-smoking policy for all rooms.

Is there a security deposit required?

Yes, a refundable damage deposit of US $229 (approximately €200) is taken upon arrival via credit card and is returned in full within 7 days after check-out, pending inspection.

Are children or pets allowed?

Yes, both are allowed.

What about group bookings?

Booking more than five rooms may incur special conditions or additional charges.

Is Casa Izel within walking distance of restaurants and cafés?

Yes. Casa Izel is surrounded by some of Mexico City’s best restaurants, cafés, cocktail bars, galleries and boutique shops, making it an ideal base for exploring Roma Norte on foot.

How many rooms does Casa Izel have?

Casa Izel features 25 boutique guest rooms designed to provide comfort and privacy.

What amenities are included in every room?

Every room includes complimentary Wi-Fi, air conditioning, premium toiletries, luxury bedding, a smart TV and a minibar.

Does Casa Izel offer complimentary Wi-Fi?

Yes. Complimentary high-speed Wi-Fi is available throughout the hotel.

How far is Casa Izel from the airport?

Casa Izel is approximately 25–35 minutes from Benito Juárez International Airport (AICM), depending on traffic.

Key information about the location

Our prime location places you steps away from some of Mexico City’s most renowned yoga studios, mindfulness centers, and boutique fitness spaces: safe, walkable, and ideal for exploring Condesa, Roma, and Chapultepec. 

The area is safe, walkable, and full of cafés, restaurants, and nightlife.


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If you have any specific questions, feel free to reach out! One of our team members will be happy to help you personally.